Shipping Policy
Shipping Policy
Effective Date: October 2025
1. Handling and processing time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment confirmation. Our daily order cutoff time is 5:00 PM Beijing Time (4:00 AM EST). Orders placed before this time will begin processing on the same business day, while orders placed after this time will be processed the following business day.
2. Shipping destinations, costs, and transit times
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. Shipping costs and estimated transit times, which begin after the processing period, are as follows:
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Free Shipping | $0.00 | 7 to 15 business days |
| Express Shipping | $18.99 | 5 to 8 business days |
3. Taxes and duties
The prices displayed on our website include applicable product taxes. For shipments to the United States, United Kingdom, Canada, Australia, and New Zealand, we aim to provide a seamless experience by covering import duties and customs fees where possible. The price you see at checkout is the final price you pay, with no additional charges upon delivery.
4. Order tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, carrier information, and a link to track your shipment in real time.
5. Shipping issues
If your order has not arrived within the estimated timeframe, please contact our support team at support@playerparts.com with your order number. We will investigate the status of your delivery promptly to ensure your satisfaction.
6. Address accuracy
It is the responsibility of the customer to ensure the shipping address provided is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided during the checkout process.